Terms & Conditions
Luxargo Ltd is a company registered in the Hong Kong SAR. Our correspondence address is 23F, Well View Building, 10 Morrison Street, Hong Kong.
This agreement does not acknowledge any relationship between you and enevu™ or Luxargo Ltd (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of enevu™ or Luxargo Ltd.
Use of Materials
We have created enevu™ to provide information about our company and products for your personal use. You may download one computer copy or print one copy of the material on enevu™ for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright© and trademark™ are preserved intact and are neither modified, nor deleted, nor changed. Unless otherwise stated, you should assume that everything you see or read on enevu™ (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) (“enevu's Material”) are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
You are not authorised to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any of enevu’s Material in any way for any public or commercial purpose. Furthermore, enevu's Material may not be displayed or communicated on any other website, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, your permission to use enevu's Material will automatically terminate and any copies made of enevu's Material must be immediately destroyed. Any unauthorised use of enevu's Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Luxargo Ltd does not authorise linking to enevu™ from a third party website without its prior written authorisation.
Any unsolicited communication or material you transmit to Luxargo Ltd via enevu™ or by electronic mail or otherwise, excluding personally identifiable data about yourselves, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Luxargo Ltd. By sending communications to Luxargo Ltd, you automatically grant enevu™ and Luxargo Ltd a royalty-free, perpetual, irrevocable non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything you transmit may be used by enevu™ or Luxargo Ltd and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Furthermore, enevu™ and Luxargo Ltd enjoy a worldwide reputation for both the design and manufacture of high quality products. To this end, it possesses its own sources of creativity, in particular highly skilled designers who conceive and perfect enevu's creations. As a result, enevu™ and Luxargo Ltd cannot agree to or accept being the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Luxargo Ltd may already be working on similar ideas. Consequently, you are advised that Luxargo Ltd is not interested in receiving ideas or other proposals of this nature and you should refrain from submitting the same.
Luxargo Ltd will only keep your information for as long as either required to by law or as is relevant for the purposes for which it was collected.
You can visit enevu™ and browse without having to provide personal details. During your visit to enevu™ you remain anonymous and at no time can we identify you unless you have an account on enevu™ and log in with your user name and password.
Luxargo Ltd ensures its best effort to comply with the obligations and requirements set out in the Personal Data (Privacy) Ordinance under the laws of Hong Kong SAR, in terms of the collection, use, retention and access of personal information. Your personal information will be kept private and secure in enevu's information base system with restricted access by authorised personnel only.
The information on enevu™ is intended for general information purposes only. Luxargo Ltd tries to ensure that the information provided is accurate and complete. However, Luxargo Ltd does not warrant or represent that enevu's Material is accurate, error-free or reliable or that use of enevu's Material will not infringe rights of third parties. Use of enevu™ is at your own risk.
Luxargo Ltd does not warrant that the functional and/or technical aspects of enevu™ or enevu's Material will be error free or that enevu™, enevu's Material or the server that makes it available are free of viruses or other harmful components. If use of enevu™, or enevu's Material results in the need for servicing or replacing property, material, equipment or data, Luxargo Ltd is not responsible for those costs. Without limiting the foregoing, everything on enevu™ is provided to you “AS IS” and “AS AVAILABLE” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. Luxargo Ltd and its suppliers make no warranties about enevu’s Material, software text, downloads, graphics, and links, or about results to be obtained from using enevu™. Please note that some jurisdictions may not allow the exclusion of implied warranties, consequently some of the above exclusions may not apply.
You agree to indemnify and hold harmless Luxargo Ltd, its Affiliates, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the website, including any breach of this Agreement by you.
In general, all trademarks, designs, logos and service marks (collectively the “Trademarks”) which appear on enevu™ are registered and unregistered enevu Trademarks or are licensed for use by Luxargo Ltd by third parties. Other Trademarks are proprietary marks and are registered to their respective owners. Nothing contained on enevu™ should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on enevu™ without the written permission of Luxargo Ltd or such third party who owns the trademark. Misuse of any Trademark or other content displayed on enevu™, except as provided herein, is strictly prohibited.
All contents of this website are either Copyright © 2014 enevu™ or are licensed for use by Luxargo Ltd. All rights reserved. Please refer to the section of these “Use of Materials” on enevu™ above.
Links to other websites operated by third parties not affiliated to enevu™ may be indicated on enevu™. The inclusion of any link to such third party sites does not imply endorsement by enevu™ of those sites. Luxargo Ltd has not reviewed all of the sites linked to enevu™ and is not responsible for the content or accuracy of any off-site pages or any other sites linked to enevu™. Linking to any other off-site pages or third sites is at your own risk.
You agree that Luxargo Ltd may terminate your access to and use of enevu™ if Luxargo Ltd reasonably believes that you have violated or acted inconsistently with the letter or spirit of this Agreement, or violated the rights of Luxargo Ltd or any third party, or for any reason with or without notice to you. You agree that Luxargo Ltd may modify or discontinue enevu™, with or without notice. You agree that Luxargo Ltd will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled “Disclaimer,” “Limitation of Liability,” and “General Provisions” will survive termination of these Terms.
Limitation of Liability
Under no circumstances whatsoever shall Luxargo Ltd be liable for any loss arising out of or in connection with the use of information available from enevu™ whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Luxargo Ltd has been advised of the possibility of such damages. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply.
At our request, you agree to compensate us fully and hold us, Luxargo Ltd (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms by you. This includes the use of enevu™ by any other persons using your account caused by your action or inaction.
If you breach the Terms and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the Terms.
Unless otherwise specified, the information and materials on our website are presented solely for the purpose of promoting the products and services of enevu™. Luxargo Ltd makes no representation that enevu's Material is appropriate or available for use in every country of the world. You are using enevu™ at your own risk and are responsible for complying with applicable local laws, keeping in mind that access to enevu's Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, enevu™ may describe products that are not available worldwide. Any cause of action you may have with respect to enevu™ must be commenced within two years after the claim or cause of action arises. These Terms will be governed by and construed in accordance with the laws of the Hong Kong SAR without regard to its conflicts of law provisions. All disputes will be submitted to the exclusive jurisdiction of the competent courts of the Hong Kong SAR. The waiver by Luxargo Ltd of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.
Last update: OCT 2014
Luxargo Ltd takes your privacy seriously and will only collect and use your Personal Information as outlined below.
Collection of Personal Information
Luxargo Ltd does not sell, share or trade customers Personal Information collected online with third parties. Personal Information collected online will only be disclosed within our corporate group for internal use only. When you create an enevu™ account the Personal Information we collect may include your:
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
- Date of Birth
The Personal Information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased on enevu™
- To update you on the delivery of the products and for customer support purposes
- To provide you with relevant product information
- To process your orders and to provide you with the services and information offered through enevu™ and which you request
- Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from enevu™; improve the layout and/or content of the pages of enevu™ and customize them for users; identify visitors on enevu™; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
We may pass your name and address on to a third party in order to make delivery of products to you (for example to our courier or supplier).
When you register as a user on enevu™, we will also use your Personal Information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.
You may access your order information by logging into your account on enevu™. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched. You undertake to treat the personal access data confidentially and not to make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Updating Personal Information
You can update your Personal Information anytime by accessing your account on enevu™.
Security of Personal Information
Luxargo Ltd ensures that all information collected will be safely and securely stored. We protect your personal information by:
- Restricting access to Personal Information
- Maintaining technology products to prevent unauthorized computer access
- Securely destroying your personal information when it's no longer needed for our record retention purposes
enevu™ uses 128-bit SSL (secure sockets layer) encryption technology when processing your financial details.
Disclosure of Personal Information
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from enevu™. In exceptional circumstances Luxargo Ltd may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Luxargo Ltd is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by Luxargo Ltd please contact us trough our contact form and we will resolve the issue.
Collection of Computer Data
When you visit enevu™, our servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer's IP address
- Browser type
- The webpage you were visiting before you came to enevu™
- The pages you visited within enevu™
- The time spent on those pages, items and information searched for on enevu™, access times and dates, and other statistics
This information is collected for analysis and evaluation in order to help us improve enevu™ and the services and products we provide.
As part of the above, enevu™ may use Google Analytics features. enevu™ may also use Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show enevu™ ads on websites across the internet. enevu™ and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on visitors’ past visits to enevu™, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to enevu™.
Last update: OCT 2014
Terms of Purchase
Eligibility of Purchase
In order to place orders with us, you must meet our conditions of eligibility:
- Be 18 years of age or over
- Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Luxargo Ltd for payment or be in possession of a valid PayPal account
- Provide personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on enevu™)
All orders are subject to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers.
enevu™ is for your personal use only. You may not purchase goods from enevu™ for reselling purposes or commercial exploitation.
We will endeavour to ensure content and product descriptions on enevu™ to be accurate and complete as possible. We however do not warrant that content and product descriptions are accurate, complete, current or error-free. Please refer to our Return policy if you feel a product offered on enevu™ is not as described.
Prices shown on enevu™ are in U.S. Dollars (USD). Prices displayed on enevu™ at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on enevu™ are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in U.S. Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept payments made by Visa, MasterCard, American Express, Discover and PayPal.
By placing an order using one of the above credit/debit card and online payment methods, you confirm that the credit/debit card(s) or PayPal account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Luxargo Ltd, we will not be liable for any delay or non-delivery.
Our payment processes meet the stringent international security standards set down by the payment card industry to make your shopping experience safe and secure. If you have registered an account on enevu™ and have decided to save your card details with us, your details will be encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.
From time to time, we may offer pre-orders on enevu™. Pre-ordered products will ship upon product availability, and an estimated delivery date will be provided to you following receipt of your pre-order. Pre-order availability is subject to change, and if the expected ship date changes from what was originally communicated to you, Luxargo Ltd will contact you with an updated ship date. When you pre-order a enevu™ product, you will receive the same return period as standard orders.
Acceptance of Your Order
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Luxargo Ltd will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
We reserve our right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
- The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items
- We identify a pricing or product description error
- We are unable to obtain authorization for payment
- You do not meet the eligibility criteria to purchase as set out in our Terms
We will contact you as soon as possible if there are any problems with your order.
The Shipper handling your order is entirely responsible for all aspects of shipping your order, and Luxargo Ltd disclaims any liability for any aspect of the shipping process. Any questions, complaints or problems you may have should be directed to the Shipper using the information provided to you by Luxargo Ltd or the Online Retailer who processed your order.
You are responsible for any duty, tax or VAT that may be charged in your jurisdiction if the Shipper has not covered it. Luxargo Ltd at its sole discretion may offer you non-monetary assistance in providing information or documentation to any competent customs authority making such a request.
We offer FREE international shipping to most locations from Hong Kong. We ship using Registered Airmail service of Hong Kong Post. Please note that shipping via Airmail is limited to a maximum weight of 2 kg in one shipment and it does not include any insurance. We are not responsible for any loss, theft, or other type of damage caused to the parcel during the transport.
When your order is confirmed we will send you an email within 1-2 days to inform you that it has been shipped. Once the parcel is in the hands of Hong Kong Post, please give it 24 hours to process before you receive a tracking number. Hong Kong Post does not allow any recall, detention or diversion once a parcel is handed over to them.
Delivery Time Standard Shipping
Hong Kong Post Air Registered Mail: (5-16 days to your door)
United States, Canada: 6-15 business days
Australia, New Zealand, Singapore: 5-12 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 8-20 business days
Italy, Brazil: 10-25 business days
Other countries: 8-15 business days
We offer expedited shipping through FedEx to most locations. You will have the option for Expedited Shipping at the checkout if it is available.
Tracking Your Shipment
Please note that we are obligated by law to declare the correct value on all shipments. We cannot mark your package as a gift since this is unlawful and could jeopardize our ability to continue sending products to some countries.
Customs, Duties and Taxes
You should be aware that the prices indicated on our website are not inclusive of import duties, local GST/VAT or brokerage fees. You are solely responsible for all duties, import taxes and brokerage fees and these are not included. Orders may need to clear customs in your country. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Your order may incur additional import duties, taxes or other customs related charges and if so, the import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
Customs, duty, and taxes are non-refundable, so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
We are not responsible for delays caused by the customs department in your country. Additional costs or delays may occur during international trade.
If for any reason you fail to pick-up your parcel on time, it may be returned back to us and you will be responsible for any additional fees needed to re-ship back your order to another or the same delivery address at a later time. You will also be responsible for any return fees. Your shipping address must be correct. We take no responsibility for packages shipped to incorrect addresses, such as where there is no such person at the address, the person has moved or your have provided the incorrect location address.
Returns and Refunds
If you purchased a product directly from the enevu™ website, we offer a 30-day refund based on your original method of payment. Refunds are for product only, as shipping charges are non-refundable and are subject to a 20% restocking fee. All returns must include a Refund Merchandise Authorization (RMA) number, which you can request by email to email@example.com. You will be asked the reason for your return and you will need to provide your original order number. You may be asked to submit a digital photograph of the defective product as proof of purchase. Accordingly, please have this information easily available. You will receive your RMA form with # and instructions for the return via email.
Please provide us with return information when available.The product must be received by us, in the original condition, with a full description of why the merchandise was returned, with respect to the product(s) within fifteen (15) business days of the notification. We cannot accept packages without an RMA#, which must be clearly marked on the outside of the box. Returning a product without an RMA# waives our responsibility of having to issue a refund, even if proof of delivery is available, due to our inability to match your purchase with the return; consequently leading to your loss of both the merchandise and any refund.
You are solely responsible for shipping any returned product to us and any loss for the return product during shipment. You must use an insured carrier service with a tracking number. All returned products must be 100% complete, in re-saleable condition packed in the original packaging, including any accessories, manuals, and documentation that was shipped with the product. If any component of the returned product is missing, we reserve the right to reject the entire return or may choose to impose additional restocking fee against the customer for replacement of the missing components.
Please allow up to 15 business days after the receipt of your return for your credit to be issued. We will refund your merchandise purchase price, less shipping and a 20% percent restocking fee and we will notify you by email to confirm the credit once it has been issued.
If you purchased your product from another retailer, any refunds are at the discretion of the individual retailer where the product was purchased.
Each enevu™ product is carefully produced using high quality materials and components. That is why we offer a 1-year limited warranty from the date of purchase against defects in materials and workmanship on all our products. We encourage you to take care of your enevu™ products and treasure them. Items that get heavy everyday use also wear down, so they may need a small repair or clean now and again.
The enevu™ limited warranty for our products covers the main components against defects in materials and workmanship. The limited warranty DOES NOT cover:
- Damage from accidents, misuse or abuse, negligence, or external causes such as fire or flood
- Damage due to exposure to water
- Loss due to theft
- Normal wear and tear - Products not originally purchased from enevu™ or an authorized enevu™ retailer
- Damage resulting from any alteration, service or repair performed by any party other than Luxargo Ltd or an enevu™ authorized service center
- Packaging - Damage occurring outside the Warranty Period
This warranty applies only to the original purchaser of the product (or, if the product was purchased as a gift, the original recipient) and may not be transferred.
When we receive your product, we will inspect it to determine whether it is eligible for warranty coverage. If a defect arises and a valid claim is received during the Warranty Period, then Luxargo Ltd will, at its option and to the extent permitted by law, either repair the defect at no charge, replace the product, or refund the purchase price. If Luxargo Ltd determines that your product is not eligible for warranty service, we will contact you to make arrangements for returning your product to you at your expense. If your product is not eligible for warranty coverage but we reasonably believe it can be repaired, we may, at our option, offer to service your product for a specified fee.
Your remedies under this limited warranty are limited to repair or replacement of the product or components of the product, or refund of the purchase price, as outlined above. No Luxargo Ltd employee, agent, distributor or reseller is authorised to make any modification, addition to or extension of this warranty.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, enevu™ SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF enevu™ CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR, REPLACEMENT OR REFUND AS DETERMINED BY enevu™ IN ITS SOLE DISCRETION. Some countries, states and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, LUXARGO LTD SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF LUXARGO LTD CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR, REPLACEMENT OR REFUND AS DETERMINED BY LUXARGO LTD IN ITS SOLE DISCRETION. Some countries, states and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL LUXARGO LTD OR ANY OF ITS RETAILERS, DEALERS, DISTRIBUTORS, RESELLERS OR OTHER AUTHORISED AGENTS BE LIABLE FOR INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES RELATING TO THE PRODUCT (INCLUDING ANY REPAIRED OR REPLACEMENT PRODUCT OR COMPONENT) OR ITS USE. Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may have other rights which vary by country, state or province.
Last update: OCT 2014